With the latest app release, we are making your trips easier with some major improvements and a new feature – a digital assistant to help you with trip alerts and services at every step of your trip.
Updated trip display
We’ve improved how your trips are displayed, making it easier to find quickly the information while on the go.
No more passwords
Sign up and log in with an email sent to your email, so you can forget your password, forever.
New feature: a digital travel assistant
We’ve added a digital assistant that can help you along your trips. You can ask the assistant to send you the weather forecast, or help you book travel extras, such as airport transfer, lounge, or a sightseeing tour for your trip.
To get started, open the chat with your assistant and type your question.
The assistant can help you add your trips – simply follow the instructions to import your trip with a booking number or your flight details. If you prefer, you can also forward your booking reservation to firstname.lastname@example.org and we will automatically add the trip for you.
CheckMyTrip will be available via app only
Our mission is to help you stress less during your trips, by having all the trip information in one place. That’s why we’ve decided to focus on improving your experience in the app and with our new release CheckMyTrip will no longer be available on the web.
Why should I use the app?
Receive real-time notifications about your trip
See your full trip itinerary, even if you don’t have access to the internet
Access a virtual travel assistant to help you along your journey
You can now book transfer service in CheckMyTrip and enjoy a stress-free and comfortable ride to or from the airport. We work with partners worldwide – your driver will be on time to pick you up at the booked time and address wherever you are.
Meet & greet Your driver will pick you up at your airport arrival gate, with a sign showing your name.
Flight tracking Your driver will verify your flight arrival time and adjust the pick-up time in case of changes to the flight schedule, so you don’t have to worry about waiting.
Price guaranteed, no surprises The price is guaranteed, regardless of route or traffic conditions.
How to book your airport transfer
Go to “Transfers” tab in CheckMyTrip
Select the from / to destinations
Pick your preferred transfer
After completing the payment, the transfer company will issue a confirmation voucher and send it to your e-mail address once the reservation is completed.
Note that the cancellation policies are managed directly by your transfer provider, and you can verify the cancellation rules in the terms and conditions section. Following your booking, all communication about your transfer takes place via email. If you want to make a change or have a question, please contact our partner suppliers directly.
The feature is available in our latest release on iOS & Android.
Whether you’re flying for work or leisure, getting to your destination on time is something most travelers take for granted. However, severe weather, airport construction and security issues make trip disruptions more common than you may think.
Here’s what you need to know when flight delays or cancellations threaten to ruin your vacation.
Stay alert for flight notifications
Late flight departures can have ripple effects on connecting flights or cruise ship embarkations, so sign up for airline alerts when you purchase a ticket. The DOT requires that airlines notify passengers of any schedule changes, such as those being made as a result of COVID-19 concerns, on their websites and telephone reservation systems within seven days of departure.
On your travel day, check your flight status online using the airline’s app or a third-party app like CheckMyTrip. Delays of 30 minutes or longer will show on the airport’s flight status displays, but CheckMyTrip sends real-time alerts sooner. When coping with a flight disruption, timing is everything.
Changing the flight – be aware of your options
Once a flight is canceled, most traveler’s first priority should, of course, be to sort out their travel needs. Cancellations may come weeks in advance or last-minute, just before travel. But the need to either cancel or re-arrange is the same. It is a good idea to act quickly, don’t just wait for the airline to contact you or sort it out.
Some things to bear in mind:
If a flight is canceled, you will always be entitled to a refund if you don’t fly. Especially if the flight is some time away, this may be the easiest solution. Just rebook another flight and follow up with the airline for cancellation.
Airlines will almost always offer an alternative flight or flights. There is legislation for this in some regions, but most full-service airlines will, in any case, offer an alternative. It pays to check schedules and to contact the airline here. Each airline differs in its policy, but many will let you change to another day, or sometimes up to a year in the future with more flexible policies than when you first booked.
Connecting flights – one or separate tickets?
Cancellations that occur during a trip or involve later connecting flights are, of course, more problematic. If you have onward flights affected by the cancelation, the outcome depends on whether the flights are booked together. If they are ticketed on the same reservations (even if not operated by the same airlines), then the airlines have the responsibility to re-arrange connecting fights.
However, if the flights have been booked separately, then you can be stuck. Airlines are not obligated to offer a different connecting flight if you booked this separately. This is usually the case even if the flights are with the same airline, although it is worth talking to the airline in these cases as it may help. Also, remember that you may have more flexibility to change the canceled flight than you are first offered by the airline; moving it earlier could help you in this situation.
Rights to compensation
Airlines have obligations both to assist passengers with canceled flights and, in some cases, to offer additional compensation. But this differs between countries. In some countries, such as China, little will be offered.
Internationally, this is governed by the Montreal Convention (covering 120 countries). This requires airlines to cover costs associated with cancellations, apart from in situations classed as extraordinary or outside airline control.
European regulations (EU Regulation 261/2004) go further for EU airlines or non-EU airlines departing from an EU country. As well as requiring the airline to re-arrange flights and pay for disruption, this mandates additional compensation to be paid for both delays and cancellations.
To be eligible for up to €600 in compensation (€250 to €600 depending on flight length), the notification from the airline must have been made less than 14 days before departure.
Canada is another country that has enhanced regulations for cancellations. The compensation depends on the airlines’ size and the total delay incurred, up to C$1,000 maximum.
Covered by travel insurance
As a final comment, remember that travel insurance may offer additional cover. Most travel insurance will first refer to the airline in the event of flight cancellation. But many insurance policies will offer cover, often as an enhanced level of cover to a standard policy, that provides cover in the event of travel disruption.