Sekretesspolicy

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Grundläggande information om behandling av personuppgifter
 
Datakontrollant AMADEUS IT GROUP, S.A. (“Amadeus”, “vi" eller "oss”) will be the data controller for data processing activities related to the use of CheckMyTrip services (“CMT-tjänster”) available either through the mobile application you have downloaded (“Mobile App”) or through your web browser (“Web App” and together the “Apps”).
Information Amadeus samlar in från dig Amadeus collects the following categories of data: Identification Data, Contact Data, Travel Data, Communication Data, Marketing Preferences and Technical Data. Further detail is provided below.
How Amadeus uses your personal data and what is the legal basis for this use Amadeus processes your personal data for various purposes including account creation, provision of CMT Services, customer support, analytics and research, service communications, feedback collection, marketing communications, and facilitating third-party bookings. Detailed information about each processing purpose, the categories of data involved, and the corresponding legal basis is provided in the comprehensive table below.
Mottagare av personuppgifterna We may share personal data with Amadeus affiliates, who, due to the nature of the services Amadeus provides as a global travel technology supplier, may be in any location around the world. We may also disclose your information to third parties, business partners, suppliers, subcontractors, and service providers for the performance of any contract we enter into with them.  If necessary or legally required we may disclose your personal data to public and government authorities, including public and government authorities outside your country of residence.
Internationella överföringar av data Amadeus may share your personal data with its affiliates and third-party service providers, this may involve transferring personal data outside the European Economic Area or the United Kingdom. When personal data is transferred to a third country, it will continue to receive adequate protection through contractual or other arrangements put in place with Amadeus´ affiliates and third-party service providers.
Lagringsperiod Amadeus behåller personuppgifter så länge som det är nödvändigt för att uppfylla de ändamål de samlades in för, inklusive för att uppfylla eventuella rättsliga krav. Specifika lagringsperioder är kopplade till varje oberoende bearbetningsaktivitet.
Dina rättigheter

You have the right to access, rectification, erasure, object to the to some of the processing which we carry out, restrict processing of personal data, data portability and the right to lodge a complaint with a supervisory authority in the country that you reside in or, the country of your place of work or the country where the alleged infringement took place. You may also have additional rights if you live in specific jurisdictions. More details are included in the “Your rights” section below.

You may exercise your rights by completing detta formulär, via e-post: privacy.checkmytrip@amadeus.com eller genom att skicka din förfrågan till vårt registrerade kontor på Calle Salvador de Madariaga, 1, 28027 Madrid (Spanien).

Ytterligare information Mer information om sekretess och dataskydd finns nedan.


Last Updated: January 2026

What this notice covers

This notice describes how AMADEUS IT GROUP, S.A. (“Amadeus”, “vi" eller "oss”), with registered office at Calle Salvador de Madariaga, 1, 28027 Madrid (Spain), will make use of your data for the purposes of making the Mobile App or Web App and their features available to you, as well as any processing of personal data carried out by Amadeus to provide you with the travel itinerary and assistance services (“CMT Services”). The notice also describes your data protection rights, including the right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “Your rights” section below.

This Notice does not address the collection, use, or disclosure of information through any other means other than the Apps. This Notice does not apply to the personal data that Amadeus may process about you as a traveller. If you are interested in learning more about these other processes, please follow this link.

Detta meddelande är också oberoende av integritetsmeddelanden som leverantörer som erbjuder tjänster från tredje part som föreslås eller görs tillgängliga via CMT-tjänster kan ge dig, som oberoende kontrollanter, i samband med din användning av CMT-tjänster. Om du bestämmer dig för att boka eller köpa tjänster från tredje part som föreslås eller görs tillgängliga via CMT-tjänster, kommer alla personuppgifter som du tillhandahåller att omfattas av dessa tredje parts sekretesspolicyer. Vi rekommenderar starkt att du läser sådana sekretesspolicyer innan du lämnar dina personuppgifter.

This Notice does not address, and Amadeus is not responsible for, the privacy, information or other practices of any third parties, including without limitation any third party operating any site to which the Apps contain a link; or any third-party platform such as a social media platform where Amadeus may share personal information at your request. Where personal information is shared in this way, the use of the personal information will be governed by the terms of the third-party platform you have requested personal information is shared with. The inclusion of a link on this App does not imply endorsement of the linked site by us.

Information Amadeus samlar in från dig

We collect and process the following data:

Category Detail
Identification Data Your name, surname, username, gender and date of birth
Contact Data Your email address, home address and phone number
Travel Data Travel itinerary and travel details, travel schedules, and travel preferences (seat, meal preferences, etc.).
Communication Data Records of correspondence, your comments, questions, and feedback.
Marketing Preferences Your marketing preferences, including any consents you have given us
Technical Data

Information related to the browser or device you use to access our Apps that we may obtain through the use of cookies or similar technologies such as your IP address.

We and our service providers may use “cookies” and similar technologies on the Apps. We may use cookies and other technologies to better serve you with more tailored information and facilitate your ongoing access to and use of the Apps and the CMT Services. For detailed information on the cookies we may use and the purposes for which we may use them, see our Meddelande om cookies.

We may collect and process additional personal data that you decide to share with us through specific forms, additional privacy and data protection disclosures will accompany any such forms as applicable.

Om du har för avsikt att ge oss personuppgifter från en tredje part är det ditt ansvar att inhämta samtycke från den tredje parten innan du skickar personuppgifterna till oss.

How Amadeus uses your personal data and what is the legal basis for this use

Personuppgifter som du delar med oss och som vi samlar in om dig under din navigering genom apparna kommer att användas, överföras och lämnas ut (om tillämpligt) ("bearbetade") enligt vad som är tillåtet enligt lokal lagstiftning, för de syften som anges nedan:

Syfte Kategorier av data som behandlas Uppgifter om datainsamling Ytterligare detaljer Rättslig grund för behandlingen
Skapande av CMT-konto

Identification Data

Contact Data

CMT-konton kan skapas direkt på registreringsavsnittet i CMT Mobile App eller Web App. För att få tillgång till CMT-tjänsterna måste du skapa ett konto. Vi behandlar dina personuppgifter i den utsträckning som krävs för att skapa ditt CMT-konto och för att tillhandahålla dig CMT-tjänsterna. Utförande av ett kontrakt.
Tillhandahållande av CMT-tjänster

Identification Data

Contact Data

Travel Data

Any additional information you may provide us with.

Personuppgifter kan samlas in genom användning av CMT-tjänsterna.

Dina personuppgifter kan antingen tillhandahållas direkt av dig eller hämtas från ditt passagerarregister (PNR).

We will process your personal data to send you the relevant information and suggestions of services in connection with your trip (flight status, check-in reminders, flight changes, booking services, pre-trip services etc.) Utförande av ett kontrakt.
Provision of helpdesk and support services related to the CMT Services.

Identification Data

Contact Data

Communication Data

Any other information necessary to solve your problem and to respond any queries that is raised with us, and comments, questions, or feedback.

Vi kommer att behandla dina personuppgifter när du kontaktar oss via e-post enligt beskrivningen i avsnittet "Kontakta oss" i detta meddelande och/eller om du kontaktar oss eller vi kontaktar dig via våra sociala medier. We will use your e-mail address to verify your identity, including other relevant personal data by contacting you with necessary information on the CMT Services and e-mail updates on the basis of a contract to which you are a party to. We have a legitimate interest* in managing our business, providing customer service and resolving any issues or complaints.
Perform analytics and research to improve CMT Services.

Identification Data

Contact Data

Travel Data

Technical Data

Personuppgifter kommer att samlas in genom din användning av CMT-tjänsterna inklusive, men inte begränsat till, genom användning av spårningsteknik.

 

We will anonymize and/ or aggregate any personal data collected through the CMT Services and use it for research, analytical and statistical purposes, to identify preferences, interests and trends, and other activities in the travel and/or hospitality industry, improve our products and to identify products, solutions and services that might be of interest to you.

We have a legitimate interest* in managing our business and improving our services.

Where we use cookies or similar technologies, we rely on your consent where required.

Tillhandahållande av kommunikation relaterad till ändringar och uppdateringar i CMT-tjänsterna.

Identification Data

Contact Data

Personuppgifter som samlas in för tillhandahållande av CMT-tjänsterna kommer att användas för att förse dig med dessa meddelanden som rör tjänsterna. Vi kommer att skicka dig information om appen och/eller CMT-tjänsterna, till exempel ändringar i våra villkor, policyer, meddelanden och/eller annan administrativ information. We have a legitimate interest* in managing our business.
Få feedback

Contact Data

Information you decide to share through surveys and other forms made available to you.

Personuppgifter kan samlas in för att få din feedback och svara på frågor som du har ställt (t.ex. genom enkäter, formulär eller via e-post när du kontaktar oss). Personal data collected through surveys, forms and/or via email will be anonymized and/ or aggregated for research, analytical and statistical purposes, to identify preferences, interests and trends, and other activities in the travel and/or hospitality industry, improve our products and to identify products, solutions and services that might be of interest to you. Samtycke.
Kommersiell kommunikation (marknadsföring)

Identification Data

Contact Data

Marketing Preferences

Additional contact information that may be required when using the subscription form.

Personuppgifter kan samlas in via registreringsformuläret för CMT-tjänsterna eller via abonnemangsformuläret för att ta emot kommersiell kommunikation från Amadeus (t.ex. nyhetsbrev). We will fulfil requests made by you through specific forms to send you commercial communications such as subscriptions and newsletters.

If you are a user of the CMT Services, we have a legitimate interest* in promoting our products and services, and in keeping you informed about updates and offerings that may be relevant to you.

If you actively subscribe to receive commercial communications and/or newsletters from Amadeus, we rely on your consent.

Underlätta bokning av tredjepartstjänster som föreslås via CMT-tjänster

Identification Data

Travel Data

Personuppgifter samlas in genom din användning av CMT-tjänsterna. We will share your personal data with third parties offering services to facilitate the booking of such services. If you finalize the booking with such third-party providers, they will process your personal data as independent data controllers in accordance with their own privacy statements and practices. Samtycke.

* Important note: There are instances where we have a legitimate interest to use your data. Our legitimate interest will vary depending on what we are using your data for, and we explain above what the interest is and how it relates to the processing operations that we are carrying out. Please note that when Amadeus relies on legitimate interest as the legal grounds for processing your personal data, we have considered your privacy and carried out a balancing test to verify that your interests and fundamental rights do not override ours. You can obtain more information about this balancing test by using the contact details at the end of the notice.

Mottagare av personuppgifter

We may share personal data with Amadeus affiliates, who, due to the nature of the services Amadeus provides as a global travel technology supplier, may be in any location around the world. These Amadeus affiliates may process personal data for the purposes described in this Notice. A link to the complete list of Amadeus affiliates and their locations can be found här.

In addition, we may also disclose your information to the following categories of recipients:

Personal Data Category Category of Recipient Why we share your data
All relevant data Business partners, suppliers, subcontractors, and service providers We share your data with our business partners, suppliers, subcontractors, and service providers, who will process it on our behalf for the purposes identified above.  In particular, we use third party technology and platform providers for website hosting, maintenance, email service delivery.
Technical Data Analytics and search engine providers For the improvement and optimization of our Apps and the CMT Services.
All relevant data Affiliates or other third parties To complete possible reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
All relevant data Public and Government authorities To comply with legal requirements and respond to requests, to enforce our terms and conditions and protect our operations or those of any of our affiliates, to protect our rights, privacy, safety, property, and/or that of our affiliates, you, or others; and to permit us to pursue available remedies or limit the damages that we may sustain.

Identification Data

Contact Information

Travel Data

And other relevant data requested by the third party

Third party booking provider If you initiate a booking processed for third-party services made available or suggested through CMT Services, we may also process your personal information to pre-fill some mandatory information requested by such third-party provider in order to facilitate your booking process. This personal information will be used by the third-party provider as necessary for your booking process and will be processed in accordance with the third-party’s applicable privacy terms.

Where such disclosures take place Amadeus requires the appropriate technical and organizational security measures to be in place to protect personal data, and for personal data to be processed lawfully. Amadeus only allows affiliates and third-party service providers to use personal data for specified purposes and in accordance with Amadeus’ instructions. Any sharing of personal data using third party platforms would be governed by the terms of the third-party platform used.

Internationell överföring av personuppgifter

When Amadeus shares your personal data with its affiliates and third-party service providers who process personal data on behalf of Amadeus, this may involve transferring personal data outside the European Economic Area (“EEA“) or the United Kingdom. When personal data is transferred to a third country, it will continue to receive adequate protection through contractual or other arrangements put in place with Amadeus´ affiliates and third-party service providers. For these transfers, at least one of the following appropriate safeguards will be implemented:

  • Personal data will be transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission, or which are subject to regulations from the UK government permitting data transfers further safeguards;
  • Standard contractual clauses as approved by the European Commission or the UK government which, together with supplementary measures, will ensure personal data transferred will retain the same protection it has in EEA or the UK; or
  • Any other lawful transfer mechanism as foreseen in applicable laws and/or as approved by the European Commission, the UL government or relevant Data Protection Authority.

Further information on the appropriate safeguards used when transferring personal data outside the EEA or the UK can be requested through the contact details set out below in the section legal rights. When requesting this information please make a reference to the transfer of personal data outside the EEA or the UK.

Lagringsperiod

Amadeus behåller personuppgifter så länge det är nödvändigt för att uppfylla de syften som de samlades in för, inklusive i syfte att uppfylla eventuella lagkrav.

Observera att på alla formulär där du ger oss dina uppgifter kan vi ange den tidsperiod som vi avser att behålla uppgifterna enligt de specifika förslag som definieras i formuläret.

Furthermore, if a CMT account remains inactive for a continuous period of two years, Amadeus will delete the associated personal data, unless a longer retention period is required by law or necessary for legal purposes. Any activity within the account during this period will reset the inactivity timer.

Dina rättigheter

You have the following rights:

Right Summary

The right of access

 

Enables you to receive a copy of your personal data

The right to rectification

 

Enables you to correct any inaccurate or incomplete personal data we hold about you

The right to erasure

 

Enables you to ask us to delete your personal data in certain circumstances

The right to restrict processing

 

Enables you to ask us to halt the processing of your personal data in certain circumstances
The right to object

Enables you to object to us processing your personal data on the basis of our legitimate interests (or those of a third party), including processing for direct marketing purposes or profiling for purposes of direct marketing, or where we are performing a task in the public interest. Your objection will be upheld, and we will cease processing your personal data, unless the processing is based on compelling legitimate grounds or is needed for the exercise or defence of legal claims that may be brought by or against us.

 

The right to data portability

 

Enables you to request us to transmit personal data that you have provided to us to a third party without hindrance, or to give you a copy of it so that you can transmit it to a third party, where technically feasible
In France: The right to instruct us regarding the use of your personal data after your death Enables you to instruct us on the processing (retention, deletion, and disclosure) of your personal data after your death. You can change or revoke such instructions at any time.
In the UK: the right to make a complaint to us If you have unresolved concerns, you have the right to complain to us (using the details set out in ‘Contacting us’ below)

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. We may, however, have other legal grounds for processing your data for other purposes, such as those set out above.

In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.  You have an absolute right to optout of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

You may exercise your rights by completing detta formulär, skicka en förfrågan via e-post: privacy.checkmytrip@amadeus.com eller genom att skicka din förfrågan till vårt registrerade kontor på Calle Salvador de Madariaga, 1, 28027 Madrid (Spanien).

Även om Amadeus avser att noggrant ta itu med varje begäran och/eller anspråk från dig, samt noggrant behandla dina personuppgifter, har du rätt att lämna in alla anspråk eller klagomål till relevanta dataskyddsmyndigheter.

Updates to this privacy policy

We may update this privacy policy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.

Kontakta oss

Om du har några frågor angående detta meddelande, vänligen kontakta oss på privacy.checkmytrip@amadeus.com. För alla andra frågor, särskilt funktionalitetsfrågor eller frågor om kontoåtkomst, vänligen kontakta oss via e-post på feedback@checkmytrip.com.

CheckMyTrip

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