Frequently Asked Questions
Most popular topics
We are experiencing a high volume of support requests.
To process your request quicker, we kindly ask you to fill out this form.
Please note that some CheckMyTrip users might be experiencing issues seeing past or future trips after our latest app release on 1st March. We are still working on recovering those trips back in the app. In meantime, you can add your trip again. We are sorry for the inconvenience.
You cannot make any changes to your bookings on CheckMyTrip. If you need to book or modify your travel plans, or if you need further information that you can’t find in the application, contact the travel agency, the airline or the company that you purchased your tickets from.
Always check flight information with your airline or departure airport. CheckMyTrip displays and sends some flight alert messages (via email or push notifications) if your flight changes status. These messages are based on content we receive from our partners who specialize in flight status information. Information on flight status provided by CheckMyTrip is indicative.
If you want to amend your booking, please contact your travel agency or company where you booked your ticket. CheckMyTrip cannot do that for you.
Currently the check-in feature is not available in the app. We apologize for the inconvenience it may cause.
To check-in, please go to the airline’s website or follow the check-in instructions provided by your travel agency. If you have any problems checking-in, please contact the airline or the company where you booked your ticket. CheckMyTrip cannot help you with that.
You cannot store or print electronic boarding passes in CheckMyTrip. For any questions related to your boarding pass, contact your airline or travel provider directly.
Currently you cannot access electronic tickets directly in CheckMyTrip. We apologize for the inconvenience it may cause.
Questions regarding your electronic ticket should be addressed to your airline or travel provider.
You cannot change or select seats directly in the application. You must contact the airline or travel provider directly to reserve or change your assigned seat.
If you require more details regarding baggage allowance (like cabin baggage allowance or maximum permissible weight of a checked-in bag), contact your airline or travel provider directly.
There are 3 ways to add your trips:
1. Simply forward your booking confirmation emails to trips@checkmytrip.com and we will import your trip details for you. Just make sure that the email you are forwarding from is the same email that is associated with your CheckMyTrip account.
2. Via digital assistant: If your trip is booked through the Amadeus Booking system (by travel agencies or airlines using Amadeus), you can share the 6-digit booking code to the digital assistant to automatically import it
3. Via digital assistant: You can share the trip details with the digital assistant to add it for you
The digital assistant will also automatically notify you about COVID-19 rules and regulations for your trips after you add a trip.
You can also ask your digital assistant about the COVID-19 rules and regulations for a trip you have already added in CheckMyTrip or for destination of your choice – for example typing “Travel rules” or “Covid info” in the conversation with your digital assistant.
COVID-19 information displayed in CheckMyTrip comes from our partner Riskline, a third party travel risk intelligence provider, and may change very fast due to the context and nature of regulations. We disclaim any liability for its accuracy or completeness and strongly advise that you check the travel requirements with your airline and local authorities before your trip.
Account Management
When you install the app, you can register with your email address and click on the “Continue” button. After providing your First and Last Name click on “Register” and you will receive an email with an activation link to validate your email address within 24 hours. Once the validation is complete, you can log in to CheckMyTrip.
When you first create an account, an email is sent to the email address you provided with a code to activate your account. The activation link is valid for the next 24 hours.
If you did not receive the activation email, or did not click on the link provided in the email, you can enter your email and click “Continue” to receive a new activation link.
Please note that if you haven’t logged in the app for more than 2 years, your account may be deleted. At CheckMyTrip your privacy is important to us – we want to ensure we only keep personal information that is needed. To continue using CheckMyTrip, you can simply create a new account.
Your login identifier is the email address you registered with.
If you want to change your email address, you need to create a new account with the new email address. Please note that you will have to re-import all your future trips (past trips can be imported if they have not been purged from the system) using the new account.
1. Navigate to Settings
2. Click on Delete account at the bottom and follow the instructions
Once the account has been deleted, we automatically delete all the personal information stored in our CheckMyTrip system.
The language of the app is defined by the default language of your phone. If you want to change the language, you will need to go to your device settings and change the language – afterwards, CheckMyTrip language will be changed as well.
Digital Assistant
There are some cases in which the digital assistant is unable to automatically import your trip with a booking number. These might be:
– the booking number is incorrect
– the booking is not done in the Amadeus booking system (booking is done through travel providers that are not customers of Amadeus solutions)
– the booking was done by someone else or is associated to a different email address than the one you are registered with in CheckMyTrip.
In case the digital assistant is not able to import the trip with a booking number, you can add a trip by forwarding your booking confirmation email to trips@checkmytrip.com or by sending to the assistant the trip details such as departure date and flight number to create the trip for you.
We work continuously on training our digital assistant to understand your requests and provide relevant answers but sometimes it might not recognize a phrase or keyword. If that happens, it is better to try again using a simple and short phrase rather than a full sentence or simply follow the guided option that the assistant will provide.
Trip display
Bookings done on the Amadeus booking system (by travel agencies or airlines using Amadeus) are automatically updated in CheckMyTrip. For bookings done on non-Amadeus systems/providers, we do not receive the updates. Hence you need to send your updated booking confirmation email, which includes the modifications to trips@checkmytrip.com
Open the trip you want to remove and use the “Delete this trip” option at the bottom of the trip itinerary. Note that removing a trip from your trip list has no effect on the actual booking itself.
A booking reference number (also referred to as a “PNR ” or “Record locator”) is a six-digit code containing letters and/or numbers. You will find your booking reference number on your ticket or in the confirmation email provided by your travel provider.
If you get the message “Your booking cannot be retrieved because it might have been cancelled “, contact your travel provider directly.
Always check flight information with your airline or departure airport. CheckMyTrip displays and sends some flight alert messages (via email or push notifications) if your flight changes status. These messages are based on content we receive from our partners who specialize in flight status information. Information on flight status provided by CheckMyTrip is indicative.
Please note that CheckMyTrip only displays information about your trip. If your booking was cancelled or modified, please contact your travel agency, airline or the company you purchased your tickets from. CheckMyTrip cannot do that for you.
If CheckMyTrip receives updates for your flight, all information will be:
– Displayed in your trip list
– Displayed in your trip details
– The Digital assistant will notify you with the change
Unfortunately, there are privacy-related constraints that prevent us from displaying some personal information in multi-traveler bookings. We are currently working to fix this issue and improve your experience.
Please note CheckMyTrip aims to store and display all your past trip history. However, in certain cases CheckMyTrip might not be able to display trips that are older than 2 years. We apologize for the inconvenience it may cause.
Trip import
Only bookings done on the Amadeus booking system (for travel providers that are customers of Amadeus solutions) can be imported through the manual import feature. Some of these providers do not wish to display their bookings on CheckMyTrip automatically. You can forward your booking confirmation email to trips@checkmytrip.com from the email address linked to your account and the details of your trip will be automatically added in your trip list. Alternatively, you can provide the trip details and dates to the digital assistant to add the trip for you.
The error response suggests that your booking provider is not yet supported by CheckMyTrip. Also double check that you are sending the booking confirmation email from the email address associated to your CheckMyTrip account. You should also avoid automated signatures inside an email forward, the analysis can fail due to this extra information.
When you forward your confirmation email, it might be that some information cannot be integrated into CheckMyTrip. Your booking confirmation email should always remain as your reference. We are continuously improving CheckMyTrip to avoid such discrepancies.
If you forward a booking confirmation email to CheckMyTrip trips@checkmytrip.com, the trip will automatically be saved to your trip list.
If you import a trip using booking number, please ask the digital assistant to “add a trip” and provide the booking number and your trip will be automatically imported in the app.
If your booking number is not recognized, please select the option “Add a trip manually” and share your departure date and trip information. The digital assistant will create the trip for you.
We are working on bringing this feature in the app. Please stay tuned.
You cannot store your boarding pass inside of the CheckMyTrip app. We are working on bringing this feature in the app. Please stay tuned.
If you have problems checking-in or getting your boarding pass, please contact the airline, your travel agency or the company you purchased your tickets from.
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