Frequently Asked Questions

Support

You cannot make any changes to your bookings on CheckMyTrip. If you need to book or modify your travel plans, or if you need further information that you can’t find in the app, contact the travel agency, the airline or the company that you purchased your tickets from.

You can contact us at feedback@checkmytrip.com with any issues you experience. 
To process your request quicker, we kindly ask you to fill out this form.

When you add your trip, you will find a “Check-in” button next to each flight. The button will be activated when the check-in window for your flight is open, so you can easily continue with the check-in process on the airline website. If you have any problems checking in, please contact the airline or the company where you booked your ticket. CheckMyTrip cannot help you with that.

You can also request an automatic check-in before the check-in window is open. With our partner Airobot, you can choose to prefill or fill out a check-in form and once the check-in window is open you will receive the boarding pass via email (usually 24 hours before the flight).

Please note that this is a paid service in collaboration with our partner, Airobot. If there is a problem with your check-in you will receive email notification and information about your refund.

You cannot store or print electronic boarding passes in CheckMyTrip. For any questions related to your boarding pass, contact your airline or travel provider directly.

You can see your ticket number in the trip details. However, you cannot access electronic tickets directly in CheckMyTrip. Any questions regarding your electronic ticket should be addressed to your airline or travel provider.

You cannot change or select seats directly in the app. You must contact the airline or travel provider directly to reserve or change your assigned seat.

If you require more details regarding baggage allowance (like cabin baggage allowance or maximum permissible weight of a checked-in bag), contact your airline or travel provider directly.

CheckMyTrip works with trusted partners to provide additional travel services. If you are experiencing an issue with a booking or you have questions – please contact the service provider directly. You can find the contact details in the email confirmation you have received after the booking.

Account Management

You can use CheckMyTrip on the web or app with the same registration.

  • Web: to create an account click on “Sign up” and you can register with your email address, providing the first and last name. Once you register and you will receive an email with an activation link to validate your email address within 24 hours. Once the validation is complete, you can log in to CheckMyTrip.
  • App: When you install the app, you can register with your email address and click on the “Continue” button. After providing your First and Last Name click on “Register”, and you will receive an email with an activation link to validate your email address within 24 hours. Once the validation is complete, you can log in to CheckMyTrip.

When you first create an account, an email is sent to the email address you provided with a code to activate your account. The activation link is valid for the next 24 hours.

If you did not receive the activation email or did not click on the link provided in the email, you can enter your email and click “Continue” to receive a new activation link.

Please note that if you haven’t logged in to the app for more than 2 years, your account may be deleted. At CheckMyTrip your privacy is important to us – we want to ensure we only keep personal information that is needed. To continue using CheckMyTrip, you can simply create a new account.

Your login identifier is the email address you registered with.
If you want to change your email address, you need to create a new account with the new email address. Please note that you will have to re-import all your future trips (past trips can be imported if they have not been purged from the system) using the new account.

  1. Navigate to Profile
  2. Click on Delete account at the bottom and follow the instructions
    Once the account has been deleted, we automatically delete all the personal information stored in our CheckMyTrip system.
  1. Navigate to Profile
  2. Go to Language and select your preferred language from “Display Language”
    Please note: Our translations are automatically generated, so you might encounter occasional language errors. We apologize for any inconvenience and appreciate your understanding as we work to improve our translation accuracy.

Trips

Always check flight information with your airline or departure airport. CheckMyTrip displays and sends flight alerts (via app push notifications) if your flight changes status. These messages are based on content we receive from our partners who specialize in flight status information. Information on flight status provided by CheckMyTrip is indicative.

If you want to amend your booking, please contact your travel agency or the company where you booked your ticket. CheckMyTrip cannot do that for you.

When trip modifications occur, you’ll need to take an extra step to update your itinerary:

  • CheckMyTrip automatically shows flight status updates
  • Manual changes to your booking won’t automatically sync
  • To see the latest trip details, you’ll need to re-import your trip

Open the trip you want to remove and use the “Delete this trip” option at the bottom of the trip itinerary. Note that removing a trip from your trip list has no effect on the actual booking itself.

A booking reference number (also referred to as a “PNR ” or “Record locator”) is a six-digit code containing letters and/or numbers. You will find your booking reference number on your ticket or in the confirmation email provided by your travel provider.

If you get the message “Your booking cannot be retrieved because it might have been cancelled “, contact your travel provider directly.

Always check flight information with your airline or departure airport. CheckMyTrip displays and sends flight alerts (via app push notifications) if your flight changes status. These messages are based on content we receive from our partners who specialize in flight status information. Information on flight status provided by CheckMyTrip is indicative

Please note that CheckMyTrip only displays information about your trip. If your booking was cancelled or modified, please contact your travel agency, airline, or the company you purchased your tickets from. CheckMyTrip cannot do that for you.

Next to your flight information there is a calendar button. When you tap on it, you will be able to add the flight information to your calendar.

You cannot store your boarding pass in CheckMyTrip app.
If you have problems checking-in or getting your boarding pass, please contact the airline, your travel agency, or the company you purchased your tickets from.

CheckMyTrip will keep you updated with flight information through three channels:

  • In your trip list
  • Within your detailed trip view
  • Via push notifications on the app

You are not able to see other passenger information in your trip details – there are privacy-related constraints that prevent us from displaying personal information in multi-traveler bookings.

Please note that CheckMyTrip aims to store and display all your past trip history. However, in certain cases CheckMyTrip might not be able to display trips that are older than 2 years. We apologize for the inconvenience it may cause.

Trip import

There are 3 ways to add your trips:

1. Email import:
a. Forward your booking confirmation emails to trips@checkmytrip.com and we will automatically import your trip details
b. Use the same email linked to your CheckMyTrip account

2. Booking reference import:
a. For trips booked through the Amadeus Booking system (by travel agencies or airlines using Amadeus)
b. Share the 6-digit booking reference code and CheckMyTrip will retrieve all itinerary information and import it.
c. Ensure your first, last name and email match the first, last name and email registered in CheckMyTrip. You can update your profile details if needed

3. Manually add your trip itinerary details: You can manually add the flight and hotel trip details

Please note that to import trips with a booking number the trip reservation email, first and last name need to match the email, first and last name registered in CheckMyTrip. On the CheckMyTrip profile page, you have the possibility to update your first name and last name.

There are some cases in which we are not able to automatically import your trip with a booking number. These might be:
– the booking number is incorrect
– the booking is not done in the Amadeus booking system (booking is done through travel providers that are not customers of Amadeus solutions)
– the booking was done with a different email address or first and last name than the one you are registered with in CheckMyTrip.
In case we are not able to import the trip with a booking number, you can add a trip by forwarding your booking confirmation email to trips@checkmytrip.com or manually adding your trip by sharing the trip details – departure date and flight number.

The error response suggests that your booking provider is not yet supported by CheckMyTrip. Also, double check that you are sending the booking confirmation email from the email address associated to your CheckMyTrip account. You should also avoid automated signatures inside an email forward, the analysis can fail due to this extra information.

When you send your booking reservations to trips@checkmytrip.com you will be notified directly in the app if your trip was successfully imported. Note that you will also receive app notification when we receive your booking reservation and when we can’t import your trip. In these cases, you can use alternative ways to add a trip.

Important note for web users: Currently, web version users won’t receive automatic import notifications. We recommend:

  • Checking your trip at checkmytrip.com manually
  • Using alternative trip adding methods

We’re continuously improving our service to make trip management even easier for you!

When you forward your confirmation email, it might be that some information cannot be integrated into CheckMyTrip. Your booking confirmation email should always remain as your reference. We are continuously improving CheckMyTrip to avoid such discrepancies.

CheckMyTrip

The ultimate travel companion that simplifies your journey from planning to arrival, with real-time flight updates and essential information at your fingertips.

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